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(WKBN) – AT&T made a “bold promise” to customers Wednesday, telling them the company plans to issue credits to consumers who lose phone service or fiber connectivity.
The telecommunications giant touted its new “AT&T Guarantee” in a press release issued Wednesday.
“AT&T’s warranty will set a new bar in customer experience covering network, customer service and consumer and small business offerings,” the statement said.
AT&T made a “bold promise” to customers Wednesday, telling them the company plans to issue credits to consumers who lose phone service or fiber connectivity. (AP)
Specifically, AT&T’s new “Guarantee” promises customers that if they lose phone service for more than an hour, or lose fiber connectivity for 20 minutes, the company will credit the customer with the cost of one day’s service , which can be used in the next day. billing cycle AT&T says it is the first and only carrier to offer this warranty for wireless and fiber networks.
AT&T’s promise also includes a list of stipulations for eligibility, which can be found atATT.com/warranty.Between them, the company says outages must affect at least 10 towers or more, and users must be connected to one of the affected towers at the time of the outage.
The reason for the interruption also influences it. As indicated in AT&T website, the warranty “excludes events beyond AT&T’s control, including but not limited to natural disasters, weather-related events, or interruptions caused by third parties.”
Also, only customers in “good standing” will be eligible if an outage affects them, AT&T says.
The company says it plans to automatically notify eligible customers (via email) when they qualify for credits.
“Since 2019, we’ve invested more than $140 billion in our network and almost $1 billion in customer service and operations, and that’s brought us to where we are today, making us the first and only carrier to provides a guarantee for wireless and fiber networks,” said Jenifer Robertson, executive vice president and general manager of AT&T Mass Markets and Mobility, in a statement included in the statement of Wednesday’s press.
AT&T will launch its new commitment on January 9.
More information can be found on the official AT&T website.
