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Meta is said to be working on an update to the software that powered the company’s Quest 2, Quest 3 and Quest 3S headphones. he announced. The company first disappointing customers not only issuing faulty updates, but telling affected consumers that they will not be able to resolve the issue because the headphones were out of warranty, as Seaside report.
Now, Meta seems to be doing better in this regard, saying that it is preparing “for all users” and said that customer support has “new instructions on how to help users.” Other buyers also reported Reddit that he received an email confirmation that the company would provide non-warranty support for the error.
“We discovered a software update issue that caused some Quest 2/3/3S headsets to become unresponsive and fail to boot properly,” Meta wrote in its support site. “We are working to solve this problem for all users, but in most cases, you can now use your device properly. If you have a device that is not responding, we are here to help you. If you have a Quest 3S, click the button below to use the Quest 2 or 3, please contact us for help.
The problem started back on December 6, when Meta said a software update had affected Quest 3S devices at the time. The update includes features like virtual desktop, faster mobile tracking, easier connectivity with Windows 11 PCs and more.
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